Refund Policy


Al Noor recognizes the importance of customer satisfaction and strives to provide high-quality products and services. This refund policy outlines the conditions under which a customer may be eligible for a refund.

Eligibility for Refunds

Refunds will be granted at the discretion of Al Noor under the following circumstances:

  • Defective or Damaged Products: If a product is defective or damaged upon arrival, Al Noor will offer a full refund or replacement, subject to verification. Customers must notify Al Noor within [Insert Timeframe] of receiving the product to initiate the return process.
  • Order Discrepancies: If a customer receives an incorrect item or quantity, Al Noor will rectify the error by sending the correct product or issuing a partial refund.
  • Cancellation Before Fulfillment: Customers may cancel orders before fulfillment for a full refund.

Products Not Eligible for Refunds

The following products or services may not be eligible for refunds:

  • Perishable Goods: Due to the nature of perishable goods, Al Noor may not accept returns unless the product is spoiled upon arrival.
  • Digital Products: Once downloaded or accessed, digital products like e-books or software may not be refundable.
  • Services Rendered: Refunds for services rendered may not be available, depending on the nature of the service and completion stage.

Return Process

To initiate a return and request a refund, customers must follow these steps:

  1. Contact Al Noor: Customers should contact Al Noor customer service within [Insert Timeframe] of receiving the product or service to initiate the return process. This can be done by phone, email, or through a web form (if applicable).
  2. Provide Information: Customers will need to provide their order number, proof of purchase, and a brief explanation for the return.
  3. Return Instructions: Al Noor will provide detailed instructions on how to return the product, including the return address and any necessary packaging requirements.
  4. Return Verification: Once Al Noor receives the returned product and verifies its condition, a refund will be issued in accordance with the chosen refund method (original payment method, store credit, etc.) within [Insert Timeframe].


  • Cancellation: Orders can be cancelled before fulfillment for a full refund. The timeframe for cancellation will depend on Al Noor's processing procedures.
  • Returns: Customers must notify Al Noor within [Insert Timeframe] of receiving the product to initiate a return.
  • Refunds: Refunds will be issued within [Insert Timeframe] of receiving and verifying the returned product.

Additional Information

  • Shipping costs for returned products are generally the responsibility of the customer, unless the return is due to an error on Al Noor's part.
  • Original receipts or proof of purchase may be required for a refund.
  • Al Noor reserves the right to modify this refund policy at any time without prior notice.

Contact Us

For any questions regarding this refund policy, please contact Al Noor customer service at